We use Truvi to protect both you and your booking—so you can relax and focus on your stay.

At KBS StayHub, your comfort and security come first. That’s why we partner with Truvi, the global leader in guest verification and protection, to ensure every stay is as safe, smooth, and enjoyable as possible.

What is Truvi Protection?
Truvi (previously Superhog) is our trusted partner for thorough guest screening and accident protection. Just after your booking is confirmed, Truvi will send you a secure link to complete a quick verification. The entire process is safe, simple, and designed to give you (and us) total peace of mind.

What Happens Next?
Book your stay as normal.
Receive a secure link from Truvi to complete a short guest verification.

Enjoy your trip knowing your booking—and your stay—is protected from start to finish.

Why Guest Screening? For Everyone’s Benefit
We want every guest to feel at home—confident that their stay is protected and that their host is committed to safety and fairness. Truvi’s screening process is not about judgment; it’s about safeguarding both you and your hosts from rare but costly issues, so you can fully relax.

Why This Benefits You (Not Just the Host)

Faster, easier check-in—no paperwork, no stress.
Peace of mind throughout your stay.
Staying with a responsible host who values trust, not just transactions.

Frequently Asked Questions:

What do I need to do?

After booking, just click the link from Truvi and follow the simple steps—usually takes only a few minutes.

Is this safe?

All your information is handled securely by Truvi, a trusted provider used by thousands of accommodation hosts worldwide.

Your Stay, Protected

We want you to focus on relaxing, exploring, and making memories—not on red tape. That’s why we use Truvi, so both guests and hosts can enjoy worry-free stays, every time.

Confident Stay (Optional Add-On)

Because sometimes, things don’t quite go to plan.
Add extra reassurance with Confident Stay—protection that reimburses you if the unexpected throws off your holiday.

We protect against:
Inaccessible property
Broken essential fixtures (heating, plumbing)
No electricity, hot/running water, or working sewage
Unsafe conditions (major electrical/mould issues)
Missing key amenities (fridge, AC, stove)
You’re covered up to $105/night, to a maximum of $1,500.

Claim for reimbursement if problems arise during your stay

Checkin Hero (Optional Add-On)

For your very first moments—protection that moves as fast as you do.
If you arrive and can’t get in or find your rental uninhabitable, Checkin Hero covers your costs for alternative accommodation—right when you need it most.

We protect against:
Property access issues: can’t get in on arrival?
Uninhabitable conditions: major issues, unsafe to stay
Failed basic amenities: no power, water, or working sewage
Significant damage: broken fixtures or serious problems at check-in
Covers up to $75/night, to a maximum of $1,500 in total.
Swift, Seamless Check-In—Always

Finish Truvi’s process before you travel for instant, stress-free self check-in
Know your booking and stay is fully protected

Book With Confidence. Stay With Trust.

Your comfort is our top priority, and with these protection programs, you’re covered before you arrive, at check-in, and all through your stay.

Truvi holds all protection funds. We only receive a payout if a damage request with evidence is sent to Truvi.